Return Policy

🔄 Refund Policy

Our Promise

Your satisfaction is important to us.

If you're not completely happy with your purchase, we're here to help.


Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused.
  • The product must be in its original packaging.
  • Proof of purchase is required.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To speed up the process, include:

  • Your order number
  • Photos of the product
  • Photos of the package

We'll work quickly to provide the best solution.


Refunds

Once your returned item has been received and inspected, we'll notify you of the refund status.

Approved refunds will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear.


Need Assistance?

If you have any questions regarding returns or refunds, please contact us:

support@pawlix.store

We're always happy to help.